Question 1

How do I check my profile?

Accepted Answer

Click on “More” option at bottom right in the Home Screen to check your profile. You

can edit your profile as well.

Click here to check your profile.

Question 2

How do I share my referral code?

Accepted Answer

You can share your referral code through ‘Refer’ option available in ‘More’ & Home Screen.
Click here to share your referral code now.

Question 3

How can becoming a Pro member help me?

Accepted Answer

Pro members get exclusive benefits. We have special contests for Pro members with higher price money. Becoming a Pro member will increase your chances of winning plus you’ll be entitled to play 3 matches exclusively as a Pro member. This also means that you have three times probability of winning.
Click here to become Pro Member now.

Question 4

Is StockTry available on Google PlayStore?

Accepted Answer

Yes, StockTry is now available on Google Play Store.
You can download the latest version from here:
https://play.google.com/store/apps/details?id=com.stocktry.app

Question 5

What is the minimum OS version required for StockTry ?

Accepted Answer

The App is compatible with Android 5.0 and more.

Question 6

Where do I check my Transaction History on StockTry?

Accepted Answer

You can check the transaction history under ‘My Balance’ option in ‘More’.
Tap on Bottom Menu 'More'
Now Tap on 'My Balance'
Now click on 'Transaction History'

Question 7

Where do I check my StockTry account balance?

Accepted Answer

You can check the Account Balance under ‘My Balance’ option in ‘More’.

Question 8

Can I transfer balance from one StockTry account to another?

Accepted Answer

No, you cannot transfer the balance from your account to someone. You can transfer ‘Winning Balance’ to your own Bank Account.

Question 9

How is my account balance utilised while joining contests?

Accepted Answer

Your balance is used in the following manner:
Bonus wallet
Cash Added
Winning Wallet
We deduct Bonus Wallet first so that you do not have to add lesser money. Post which we take ‘Cash Added’ wallet and lastly the ‘Winning Wallet’.

Question 10

Why was my entry fee refunded?

Accepted Answer

If any contest does not get full, we refund your money to all the respective wallets.

Question 11

How do I add cash to my StockTry account?

Accepted Answer

You can add cash to your StockTry account through the Payment Gateway.
Tap on 'More'
Tap on 'My Balance'
Tap on 'Add Cash'
You can add money through Credit card, Debit Card, Net Banking, UPI.

Question 12

I added cash to my StockTry account, but I can't see it. When will it reflect?

Accepted Answer

It usually takes 5 minutes to reflect money in your account. We request you to force close StockTry App and retry.

Question 13

My deposit was not added to my StockTry account, when will I get my refund?

Accepted Answer

It usually takes 5 Business days to provide you with refund in case your deposit is not added to your StockTry Account.

Question 14

What type of cards can be saved/used?

Accepted Answer

You can save any card (Debit/Credit) powered by (Visa/Master/Rupay) from any Nationalized Bank/Scheduled Bank.

Question 15

Is it safe to enter my card details? Does StockTry save any of it?

Accepted Answer

Yes, It is safe to store your card details. It is not stored anywhere in our database. The card information gets stored locally on your phone and hence, we do not have any data of your card.

Question 16

How can I withdraw my winnings?

Accepted Answer

You can only withdraw money from your winnings wallet. You will not be able to Withdraw in ‘Cash’ or ‘Bonus’ Wallet. To withdraw your winnings, tap on the ‘Withdraw’ option in ‘My Balance’ screen. If you are not able to see the ‘Withdraw’ button and seeing the ‘Verify’ button, we request you to verify your documents.

Question 17

I’ve placed a withdrawal, when will I get my money?

Accepted Answer

It usually takes us 48 working hours to provide the withdrawal.

Question 18

My withdrawal request is cancelled, what should I do now?

Accepted Answer

If your withdrawal request is cancelled, we request you to check your winning wallet if you have received funds or not. You can place the withdrawal request again.

Question 19

Do I have to pay taxes when I withdraw my winnings on StockTry?

Accepted Answer

We request you to take help of expert on this. From StockTry, if you earn more than Rs 10,000 in a single game, then we will deduct 31.2% tax as per Income tax rules.

Question 20

Can I withdraw my Bonus?

Accepted Answer

No, Bonus Amount cannot be withdrawn. It can only be used to join any challenges.

Question 21

I don’t have a bank account, can I use someone else’s?

Accepted Answer

We strongly advise you to open a Bank Account. We will check your documents to process withdrawals.

Question 22

When will I be eligible for Instant Withdrawal?

Accepted Answer

We do not allow instant withdrawals right now for anyone.

Question 23

Is there any Daily Withdrawal limit?

Accepted Answer

For withdrawals, the minimum required balance is Rs 100. You can withdraw up to Rs 25,000 per day.

Question 24

What is cash bonus? How can I get cash bonus?

Accepted Answer

Cash bonus is provided to the users as an Appreciation from StockTry. It could be obtained by:

Joining StockTry
When your referral plays paid game for first 5 times

Question 25

How is my cash bonus utilised on StockTry?

Accepted Answer

Bonus can be used to participate in various paid Challenges up to 20% of Challenge Entry.

Question 26

When will my cash bonus expire?

Accepted Answer

Yes, Your bonus can get expired after 90 days of receiving it.

Question 27

What are winnings?

Accepted Answer

Winnings are the amount that you will receive for your winnings in any contest.

Question 28

When will my winnings get added to my StockTry account?

Accepted Answer

You will get your winning amount within two hour of contest getting over. If the contest gets over at 3.30 PM, your winning amount will be added in winnings wallet by 5.30 PM.

Question 29

How can I withdraw my winnings to my bank account?

Accepted Answer

To withdraw your winnings, you will have to verify your Email, PAN and Bank Account. After you verify all of them, you can withdraw your winnings.

Question 30

If other players rank the same as me, how much will I win? How is the prize money distributed when the contest has multiple winners?

Accepted Answer

If there is any tie between two or other players, winnings amount will be averaged. The subsequent ranks will be skipped. For example if three members are on Rank 1, the next rank will be Rank 4. All the Rank 1 players will get average amounts of Rank 1, Rank 2 and Rank 3.

Question 31

When will my winnings expire?

Accepted Answer

Your winnings will expire after one year.

Question 32

Do you deduct tax on winning?

Accepted Answer

Yes, In case if you’re total winning in a single contest is more than Rs 10,000, then we deduct 31.2% Tax.

Question 33

When will I get my TDS certificate?

Accepted Answer

You will receive your TDS certificate within 3 Months of Winning.

Question 34

Can a resident of Assam, Odisha, Telangana, Nagaland and Sikkim participate in StockTry?

Accepted Answer

Currently the resident of Assam, Odisha, Telangana, Nagaland and Sikkim does not have the permission to participate in pay-to-play formats of any online games. The laws in these states are unclear as to a game of skill can be played for money.

Question 35

Am I allowed to play StockTry if I am under 18 years?

Accepted Answer

No, StockTry strictly prohibits users to play this app if they are under 18 years. The user must be at least 18 years to play this app. You can report the user whom you this is below the required age.

Question 36

Is StockTry legal?

Accepted Answer

StockTry is India’s first Equity Fantasy Gaming platform. This game offers daily games for Equity market Enthusiasts. This game allows the user to win cash prizes by participating in a contest by displaying their skills. This app is completely legal and fun.

Question 37

How is betting and Fantasy game different under Indian laws?

Accepted Answer

When a game completely depends on an outcome of a specific event without the use of any kind of skill, then it is betting. Whereas in StockTry the user needs to have knowledge about the Equity market and display his strategy skills to select the team that will make him win. This is thus not considered as betting.

Question 38

How many accounts can I create with the same email id / number ?

Accepted Answer

You can create only one account with the same email/ number. Creation of multiple accounts is strictly prohibited and violates our policy.

Question 39

Does any other StockTry user have any additional opportunity while creating a team?

Accepted Answer

All the users are initially given the same preference to create a team, whereas a pro user can create 3 teams unlike a normal user who can create only one team. Become a pro user for the ultimate benefits.

Question 40

Does anyone have the access to change my team?

Accepted Answer

No! you are solely the in charge of making or editing your team. No other user can access your team. You can safely edit it as many times as possible before joining a contest after which you cannot edit it any further.

Question 41

Are my opponent’s genuine users?

Accepted Answer

We work our best to make sure the users are genuine on StockTry. To make this possible we verify every user’s number and continuously check if they are violating any StockTry policies.

Question 42

How can I change my email ID?

Accepted Answer

Complete the following steps to change your email id. Click on the more option on the bottom right of the dashboard. Click on your Profile section. You will see an edit icon on the top right beside your name and phone number, Click on that. Now type your valid email id and save the changes.

Now your email id has been changed.

Question 43

Can I change my team name on StockTry?

Accepted Answer

Yes! You can change your team name before entering a contest. You can do that while editing your team after creating it.

Question 44

How do I contact StockTry?

Accepted Answer

You can contact us right here at support@stocktry.com. We are always available for you.

Question 45

What is StockTry?

Accepted Answer

StockTry is an application designed for aspiring traders to learn equity trading through gaming. The ultimate goal is to raise awareness and bring more participants in the Indian Stock Market. Anyone can participate in daily challenges on StockTry and enhance one’s skills for Equity trading.

Question 46

How can I access StockTry?

Accepted Answer

StockTry is now available at the tip of your finger. Just head to Google PlayStore to download it and start gaming. Here’s the link: https://stocktry.com/download-app StockTry will be available in iOS soon.

Question 47

I don’t know much about Stock market. Can I still play?

Accepted Answer

Absolutely! Don’t worry, you’ll learn as you play, and it will help you to gain a better picture of the real-life stock market. Check our social media pages for tutorial videos.

Question 48

How do I register on StockTry?

Accepted Answer

Once you are on the app, click on Sign up and provide your name, email and phone number and click the T & C checkbox. Once your phone number is verified through the OTP, you are all set for the game! Welcome aboard! 
Make your own team and join the contests. Happy winning!

Question 49

How do I register using a referral code?

Accepted Answer

Download the app. During the Sign up Process, you will have an option to enter Referral code along with your name and email. You can also invite your friends through your referral code.

Question 50

I forgot the mobile number I used to register. How can I log in?

Accepted Answer

You can email us on our helpline support@stocktry.com.

Question 51

I am not receiving the OTP. What do I do?

Accepted Answer

You should receive your OTP (One Time Password) within one minute of requesting it.
Kindly ensure:
● That the number you have entered is correct
● You have a network strong enough to receive an SMS
If you still don’t receive the OTP, kindly contact your network service provider.

Question 52

I am facing issues while editing my team. What do I do ?

Accepted Answer

Unstable internet connection or poor connectivity is generally the cause of such kind of issues. Kindly ensure that you’re in an area of good reception and have a stable internet connection. If you’re still facing this issue, please write to us at support@stocktry.com and we’ll get back to you shortly.

Question 53

Can I make changes to my team even after the challenge has begun ?

Accepted Answer

No. You cannot make changes in your team once the trading for the day is initiated at 9 AM. The team can be edited before 9 AM. Please check the below mentioned calendar for the daily game.

Day	Time of Registration for the Game
Tuesday	Monday 3:30:01 PM to Tuesday 8:59:59 AM
Wednesday	Tuesday 3:30:01 PM to Wednesday 8:59:59 AM
Thursday	Wednesday 3:30:01 PM to Thursday 8:59:59 AM
Friday	Thursday 3:30:01 PM to Friday 8:59:59 AM
Monday	Friday 3:30:01 PM to Monday 8:59:59 AM

Question 54

Can I change my team before future contests?

Accepted Answer

You are required to make aa new team before the trading day for the contest begins. You can change it through Upcoming challenges.

Question 55

How does Captain and Vice Captain add value to the team?

Accepted Answer

After you have selected 11 stocks from each sector’s, it is time for you to choose a Captain and Vice Captain for your team. Captain gets you twice the point it is worth and vice-captain gets you 1.5 times.

Question 56

Can I delete a previously created team?

Accepted Answer

There is no option of deleting a team yet. You are required to make a new team before each contest. You can also edit your team and make your changes to it.

Question 57

Can I join in the middle of the contest?

Accepted Answer

The challenges are based on daily prices of Stock market. Hence, all the challenges start at 9 AM sharp every day. You are required to make a team and join before 9 AM in order to play that challenge.

Question 58

How do I view a contest I have already joined ?

Accepted Answer

Before the Challenge deadline: Tap on Challenges to get a detailed view of the upcoming match you have joined. After the challenge : The contest which you have joined and is in progress will be shown in the "Live" section, whereas the ones you’ve completed van views on the "Completed" section of the Matches option.

Question 59

How do I score points?

Accepted Answer

Scoring in any match depends on the Stocks you have chosen and further whether you choose to buy or sell. If you think the price of a stock will fall by the time the market closes, sell that stock or if you think it’s going to gain value, then buy that stock.

All stocks carry equal weightage except Captain and Vice-Captain. The points are derived

by multiplying %Change with 1000. After deriving Points for each stock. The stock you choose to be your team’s Captain will receive 2 times points. The Vice-captain will receive 1.5 times points. The team’s score is an addition of all the stock’s Individual scores. The Results are announced based on Highest Points. If there is any tie between two teams, then the money will be shared by taking the average of their winning amounts.

Question 60

When are the scores or results declared ?

Accepted Answer

The results of the contests you have joined will be declared at 3:30 PM (+5 Mins at Max) i.e closing time of stock market.
Please note that the winners are declared after the contest status changes from Live to Completed.
● Some tutorial videos would help a great deal.
● Please keep the option of linking with Google account or Facebook account verification.
Please, the keep option of playing through website as well. In case the winning amount is directly transferred to bank, keep the option of verification of PAN number and Bank details.

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